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Data privacy statement

We appreciate your interest in our website. Protecting your privacy is very important to us. Below, we provide exhaustive information about the handling of your data.

Acquisition, processing and use of your data

You can visit our website without having to provide any information about yourself. We merely store access data without personal references such as the name of your Internet service provider or the website from which you visit us. These data are used solely to ensure the uninterrupted operation of our website and for the improvement of our services. They do not permit any conclusions regarding your person. These data are used according to art. 6 par. 1 sentence 1 letter f GDPR, considering the balance of interests, to safeguard our legitimate prevailing interests in a correct presentation of our offer. All access data will be deleted no later than seven days after the end of your visit of the website.

Hosting services by a third party

Within the scope of data processing, a third-party provider provides services for the hosting and the presentation of our website. This serves to protect our legitimate prevailing interests in a correct presentation of our offer considering the balance of interests. All data collected in connection with the use of this website or in the forms provided for this purpose in the online shop are processed on the servers of the third-party provider. Below, please find the description of the procedure. Processing on other servers only takes place in the scope that is explained in this statement.

Our service provider is located within a country of the European Union or the European Economic Area.

Server-Log-Files

The provider of the websites automatically collects and stores information in so-called server log files, which your browser automatically sends to us. These are:

browser type/browser version
operating system in use
referrer URL
host name of the accessing computer
time of the server request.

Data collection and use of data when opening a customer account and for the processing of the contract

We are obliged to maintain confidentiality according to the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). Safety precautions are promptly adjusted to the current state of the art.

Personal data are only collected if you submit them voluntarily as part of your order, when contacting us (e.g. via contact form or e-mail) or when opening a customer account. Mandatory fields in forms are indicated as such because we absolutely need your data in these cases to handle your making contact, to open your customer account, or for the processing of the contract. Without the specification of these data, you cannot complete the opening of your account and/or order and, respectively, you cannot send the contact form. The respective entry forms show which data are collected.

In accordance with art. 6 par. 1 sentence 1 letter b DGPR, we use the data that you have transmitted for the purpose of fulfilling and processing your order and for processing your inquiries. Upon completion of the contract or the deletion of your customer account, your data are restricted for further processing. They are deleted after the expiration of the relevant tax and commercial retention periods, unless you have explicitly approved of the further processing of your data or we have reserved any other use of the data that is legally permitted and about which we will inform you in this statement.

We point out that data transmission via the Internet (e.g. when communicating by e-mail) may exhibit security vulnerability. Data cannot be completely protected from third party access.

Data transfer

We assure that we do not disclose your personal data to third parties, unless we are legally obliged to do so or upon your written consent.

In accordance with art. 6 par. 1 sentence 1 letter b DGPR and for the contractual performance, your data are forwarded to the shipping company charged with the delivery, but only insofar as this is necessary to deliver the goods. To process payments, your payment-related data are forwarded to the assigned credit institution or the payment service provider.

The selected payment service providers partially collect these data even by oneselves as soon as you create an account there. In this case, you need to register during the ordering process with your access data with the payment service provider. The privacy policy of this payment service provider is then applicable.

Data transfer to shipping service providers

Insofar as you have given us your explicit consent during or after placing your order, we therefore will ‑ in accordance with art. 6 par. 1 sentence 1 letter a DGPR ‑ pass your e-mail address and telephone number on to the selected shipping service provider so that they can contact you before delivery in order to announce or to attune the delivery.

Anytime, you may revoke your consent by sending a message to info @ stoma-na-und.de or directly to the shipping service provider, using the contact address listed below. After your revocation, we delete your data stored for this purpose, unless you have explicitly given your consent to their further use or we reserve for ourselves a further use of the data which is legally permitted and about which we inform you in this statement.

DHL Vertriebs GmbH & Co OHG

20 Charles de Gaulle Straße

53113

Bonn

Germany

Use of cookies and web analytics

We use cookies on certain web pages in order to make a visit to our website more attractive and enable the use of certain functions, to show suitable products, or for market research. These data are used in accordance with art. 6 par. 1 sentence 1 letter f DGPR, considering the balance of interests to safeguard our legitimate prevailing interests in an optimised presentation of our offer.

Cookies are small text files that are stored on your PC. Most of the cookies we use are deleted from your hard drive at the end of your browser session (so-called session cookies). Other cookies remain on your PC and enable us to identify your PC when you visit us again (so-called permanent cookies). These cookies are used to greeting you with your user name and spare you the re-entering of your password or the re-filling out of forms with your data in case of subsequent orders. Our partner companies are not permitted to use cookies to obtain, edit or use personal data via our website.

The storage time of the cookies can be found in the overview of the cookie settings of your web browser. You can configure your browser in such a way that you are informed about the setting of cookies and that you can individually decide on their acceptance or rejection. Each browser manages the cookie settings differently. The help menu for each browser describes how to change your cookie settings. Please, find these browser settings via the following links:

Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies

Safari™: https://support.apple.com/kb/ph21411?locale=de_DE

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647

Firefox™: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Opera™: http://help.opera.com/Windows/10.20/de/cookies.html

The functionality of our website may be restricted if you do not accept the cookies.

Cookie-data cannot be assigned to specific persons. A merge of data with other data sources is not performed. We reserve the right to check these data retrospectively if we become aware of specific indications for illegal use.

Collection and processing of personal data

We only collect personal data on our website if they are required for the purpose desired by you and/or if you voluntarily provide us with the data, in accordance with the principle of data avoidance and data minimization.

Personal data are information that can be used to determine a person, i.e. information that can be traced back to a person. This includes the name, e-mail address or phone number. Likewise data on preferences, hobbies, memberships or visited websites.

Consequently,

we do not raise any personal data but rather the personally identifiable IP address of your computer, the date and time, the browser type and operating system of your computer and the pages you are viewing when you retrieve information from the own websites of Stoma-na-und.

we raise at least your name, sender e-mail address and your message when sending each e-mail to us, as well as voluntary contact details (address, telephone number) to which we should address our response or where we we may reach you.

There are no personal surf profiles or similar be created or processed. As far as we engage service providers for the implementation and execution of manufacturing processes, the contractual relationships are regulated according to the provisions of the BDSG.

Right to information

In accordance with the Federal Data Protection Act, you as the party concerned have the right to be provided with information free of charge related to your stored data, related to who is involved at Stoma-na-und in the process of storing data. Just send an e‑mail to info @ stoma-na-und.de.

Furthermore, you have the following rights:

in accordance with the scope designated in art. 15 DGPR the right to request information about your personal data processed by us;

in accordance with art. 16 DGPR the right to immediately demand adjustment of your incorrect personal data or completion of your personal data stored by us;

in accordance with art. 17 GDPR the right to demand the deletion of your personal data as far as no further processing is required:

- to exercise the right to freedom of expression and information;

- to fulfill a legal obligation;

- for reasons of public interest, or

- to assert, exercise or defend legal claims;

in accordance with art. 18 GDPR the right to demand the restriction of the processing of your personal data, as far as

- you deny the accuracy of the data;

- the processing of the data is unlawful, but you reject their deletion;

- we no longer require the data, but you require them for legal claims, exercise of legal claims, or defense of legal claims, or

- you have filed an objection against the processing in accordance with art. 21 GDPR;

in accordance with art. 20 GDPR the right to obtain your personal data provided to us in a structured, common, and machine-readable format or to request the transfer to another person responsible;

in accordance with art. 77 GDPR the right to complain to a supervisory authority. In general, you can contact the supervisory authority of your usual place of residence or place of work, or the seat of our company.

Contacting

While contacting Stoma-na-und, your data are stored for the purpose of processing your request as well as in case that follow-up questions arise.

The contact form is only sent to us when you have previously confirmed the privacy policy via click in the check box: “I took note of the privacy policy. I agree that my data are saved permanently for making contact and for enquiries. I can revoke my consent via e-mail to info @ stoma-na-und.de” at any time.

Right of objection

As far as we process personal data as stated above in order to safeguard our prevailing legitimate interests considering the balance of interests, you can object to this processing of the data with effect for the future. If the processing of data happens to be for purposes of direct marketing, you can exercise this right as described above at any time. If the processing happens to be for other purposes, you only have a right to object if there are reasons that arise from your particular situation.

After exercising your right to object, we will not further process your personal data for these purposes, unless we provide compelling reasons, worthy of protection, for the processing that outweigh your rights, freedom and interests or if the processing serves for the exercise, assertion or defense of legal claims.

However, if the processing happens to be for direct marketing purposes, we will not process your personal data for that objection any longer.

Person in charge of data privacy

In case of questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data and revocation of granted consent, please contact: Tamara Lammers, Villinger Straße 12/1, 71522 Backnang, info @ stoma-na-und.de.

Data security

During the ordering process, your personal data are transmitted in SSL-encrypted form via the Internet. We secure our website and other systems due to technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorised persons. Access to your customer account is only possible after entering your personal password. You should always keep your access information confidential and close the browser window when you stop communicating with us, especially if you share your computer with other persons.

Update of the data privacy statement

This data privacy statement will be updated as soon as our Internet technology changes or the Internet and computer security technology continue to evolve.