Terms and conditions



1. Terms and conditions

Our deliveries, services and offers are made solely on the basis of these terms and conditions. These apply to all our offers, contracts, deliveries and other services (hereinafter "delivery"), including all future business relations, even if not explicitly and separately stipulated.


2. Conclusion of a contract

Online presentations on our home page as well as presentations contained in brochures, advertisements etc. are ‑ relating to price quotations, too ‑ subject to confirmation and non-binding.


3. Orders

Orders can be placed by e-mail (info @ stoma-na-und.de), in writing, or by telephone.


4. Prices

Our prices include the legal value added tax. Prices are exclusive of packaging and forwarding charges.


5. Delivery times

Delivery is effected by a delivery service of our choice. Unless otherwise agreed in writing, all time limits and dates of delivery of the goods or performance of the services are non-binding.


6. Warranty

If the object of delivery is deficient or if it becomes defective as a result of manufacturing or material faults within the warranty period of 6 months from the date of delivery, we shall have the right, at our option, to provide replacements or improvements, free from further customer claims. Multiple rectifications shall be permitted.

If the improvement is a failure or proves to be impossible, the ordering party shall have the right to choose whether to demand a modification (cancellation of the order) or a reduction (an appropriate reduction of the purchase price).


7. Reservation of proprietary rights

We shall retain title to the goods delivered until all our claims deriving from the business relationship are met by the customer. If the customer acts in violation of the contract, in particular in case of default of payment, we shall be entitled to recover the goods. The customer is obliged to return the goods.


8. Payment

The purchase price is due with the first partial shipment at the latest. Payment shall be made via PayPal, by credit card, by advance payment, or via bank transfer of the amount of invoice. Additional expenses for desired cash on delivery shall be borne by the customer.


9. Right of withdrawal

You may cancel this contract within 14 days after the goods have been received by the intended recipient. Please attach the cancellation form and, if possible, a copy of the invoice.

Download our revocable form

We only take back unused goods, without traces of use. The goods should be folded up properly and especially the neoprene bandages should be packed wrinkle-free.

Please send the goods insured to the following address:

Stoma na und
Villinger Straße 12/1
71522 Backnang


The shipping costs and the return costs are at the expense of the buyer!

Special designs or customized products of any kind are excluded from the exchange and return!

Any cleaning and treatment costs, so that the goods can be resold, are at the expense of the customer.


10. Dunning and collection costs

In the case of arrears in payment, the customer is obliged to reimburse the costs incurred by the creditor for reminders and collection. The debtor is obliged to pay an amount of 5 € for each dunning letter. In addition, any further damage which occurs as a result of non-payment of our claims is imposed on the debtor.


11. Data protection

We store and process all personal data of the customer for the purpose of performing the specific contract. A disclosure of data occurs, if at all, in strict compliance with the applicable data protection regulations.


12. Place of performance and jurisdiction

In case of differences of opinion and legal dispute the law applicable to the claim shall always be the law of the seller’s country. The exclusive place of jurisdiction shall be the court competent for the seller’s company's principal office or the court seized by the seller’s company.


13. Severability clause

If individual provisions of these general terms and conditions are ineffective, the validity of the remaining general terms and conditions shall be basically unaffected. Gaps in need of regulation have to be closed according to the sense and purpose of the legal situation.