Delivery

Shipping terms

 

 

Terms of delivery:

The delivery of the ordered goods is effected 3 ‑ 4 business days after receipt of payment.

 

Forwarding charges:

 

Germany / DHL package / up to 5 kg / insured up to 500 € / price 5,00 €
Only Germany / Transmission history

International shippment / up to 500 g / tracked / insured up to 20 € / price 7,00 €

EU / DHL package / up to 1 kg / insured up to 500 € / price 13,00 €
EU Member States up to 1 kg / shipment history documented

EU / DHL package / up to 2 kg / insured up to 500 € / price 15,00 €
EU Member States up to 2 kg / shipment history documented

non EU / DHL package / up to 1 kg / insured up to 500 € / price 15,00 €
EU Member States up to 1 kg / shipment history documented

non EU / DHL package / up to 2 kg / insured up to 500 € / price 17,00 €
non EU Member States up to 2 kg / shipment history documented

In the case of deviating recipient countries, please contact us by e-mail

 

 

Damages in transit:

Important: We should be notified about damages due to rough handling in transit immediately after receipt of the consignment, 24 hours after receipt at the latest because otherwise we cannot accept any liability of adjustment.

 

Right of withdrawal

You may cancel this contract within 14 days after the goods have been received by the intended recipient. Please attach the cancellation form and, if possible, a copy of the invoice.

Download our revocable form

We only take back unused goods, without traces of use. The goods should be folded up properly and especially the neoprene bandages should be packed wrinkle-free.

Please send the goods insured to the following address:

Stoma na und
-Return-
Villinger Straße 12/1
71522 Backnang

Germany

The shipping costs and the return costs are at the expense of the buyer!

Special designs or customized products of any kind are excluded from the exchange and return!

Any cleaning and treatment costs, so that the goods can be resold, are at the expense of the customer.